← Plantation Shutter Manufacturer, Melbourne & Geelong | Blindex® Australia
Terms & Conditions
TERMS OF SALE - Blindex® Australia Pty Ltd
1. YOUR QUOTE AND YOUR PRICE. Your quote lists exactly what we will make and supply, and the price is firm until the validity date shown on your quote. Accepting the quote (electronically or in writing) forms a binding agreement on these terms. Anything not written on the quote is not part of the order.
2. PAYMENT. Unless your quote says otherwise, a deposit of 50% is payable on acceptance and manufacturing begins once it is received. The balance is payable at the time stated on your quote and invoice. Invoices can be paid by card from your invoice link or by bank transfer using the details on the invoice.
3. MADE TO MEASURE. Your products are manufactured specifically for your openings and cannot be resold. Once manufacturing has begun, an order cannot be cancelled for change of mind. Where measurements were taken by us, we stand behind them: if a product does not fit because we measured wrongly, we remake it at our cost. Where measurements were supplied by you, we manufacture exactly to them, and a remake needed because a supplied measurement was wrong is at your cost.
4. OWNERSHIP AND SECURITY (PPSR). Ownership of the goods remains with Blindex® Australia Pty Ltd until your order is paid in full, and we may register our interest on the Personal Property Securities Register. An unpaid balance may be referred to a collection agency, with recovery costs added where this agreement allows and a payment default recorded where the law permits. If anything about an invoice looks wrong, tell us before the work is done - we would much rather fix it than chase it.
5. ACCESS AND INSTALLATION. Where installation is included, you authorise our team to carry out the work described, including drilling into the surfaces the products attach to. Please ensure clear access to each opening on the day. Minor making-good (such as small fixing marks) is part of any installation of this kind. If a hidden condition (for example concealed wiring, asbestos, or unsound surfaces) prevents safe work, we will stop and agree the next step with you before continuing.
6. TIMEFRAMES. Lead times we give are honest estimates, not promises; manufacturing and supply delays outside our control can move them. We will keep you informed, and a delay does not of itself entitle either of us to cancel an order already in production.
7. WARRANTY AND YOUR CONSUMER RIGHTS. Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for other reasonably foreseeable loss or damage, and to have goods repaired or replaced if they fail to be of acceptable quality where the failure is not a major failure. Any written warranty we give is in addition to those rights, never instead of them.
8. YOUR INFORMATION. When you accept, confirm or sign anything online we record the time, your IP address and your device details as the audit trail of your order. That record is used only for the life of your order and our legal obligations - see our privacy policy.
If any part of these terms cannot lawfully apply to you, the rest still do. Questions are welcome before you accept - it is much easier to change a quote than an order.
1. YOUR QUOTE AND YOUR PRICE. Your quote lists exactly what we will make and supply, and the price is firm until the validity date shown on your quote. Accepting the quote (electronically or in writing) forms a binding agreement on these terms. Anything not written on the quote is not part of the order.
2. PAYMENT. Unless your quote says otherwise, a deposit of 50% is payable on acceptance and manufacturing begins once it is received. The balance is payable at the time stated on your quote and invoice. Invoices can be paid by card from your invoice link or by bank transfer using the details on the invoice.
3. MADE TO MEASURE. Your products are manufactured specifically for your openings and cannot be resold. Once manufacturing has begun, an order cannot be cancelled for change of mind. Where measurements were taken by us, we stand behind them: if a product does not fit because we measured wrongly, we remake it at our cost. Where measurements were supplied by you, we manufacture exactly to them, and a remake needed because a supplied measurement was wrong is at your cost.
4. OWNERSHIP AND SECURITY (PPSR). Ownership of the goods remains with Blindex® Australia Pty Ltd until your order is paid in full, and we may register our interest on the Personal Property Securities Register. An unpaid balance may be referred to a collection agency, with recovery costs added where this agreement allows and a payment default recorded where the law permits. If anything about an invoice looks wrong, tell us before the work is done - we would much rather fix it than chase it.
5. ACCESS AND INSTALLATION. Where installation is included, you authorise our team to carry out the work described, including drilling into the surfaces the products attach to. Please ensure clear access to each opening on the day. Minor making-good (such as small fixing marks) is part of any installation of this kind. If a hidden condition (for example concealed wiring, asbestos, or unsound surfaces) prevents safe work, we will stop and agree the next step with you before continuing.
6. TIMEFRAMES. Lead times we give are honest estimates, not promises; manufacturing and supply delays outside our control can move them. We will keep you informed, and a delay does not of itself entitle either of us to cancel an order already in production.
7. WARRANTY AND YOUR CONSUMER RIGHTS. Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for other reasonably foreseeable loss or damage, and to have goods repaired or replaced if they fail to be of acceptable quality where the failure is not a major failure. Any written warranty we give is in addition to those rights, never instead of them.
8. YOUR INFORMATION. When you accept, confirm or sign anything online we record the time, your IP address and your device details as the audit trail of your order. That record is used only for the life of your order and our legal obligations - see our privacy policy.
If any part of these terms cannot lawfully apply to you, the rest still do. Questions are welcome before you accept - it is much easier to change a quote than an order.
Questions about this page? Call 1300 53 52 51 or email sales@blindex.com.au.